Terms & Order Policy
You must read and accept fully before making a purchase.
These Terms and Conditions of Sale apply to all transactions for the sale of products on this Website. Please read them carefully.
We may change these Terms and Conditions at anytime and any changes will take effect on the date they are posted on the Website. These current Terms and Conditions apply to all new orders and also replace any previous Terms and Conditions originally accepted by any previous or existing customer orders on any www.kicapi.com product.
Prices & Promotions
1, Although we endeavour to make sure that all pricing information on the www.kicapi.com website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price and this will remain at our discretion.
2, We reserve the right to adjust prices, offers, goods and product specifications of goods on the www.kicapi.comwebsite at our discretion at anytime. Any changes in offers or prices will apply for new orders only and will not be changed in any way for any existing orders that have despatched or are due to be despatched. We may change product specifications on orders which have not been despatched and will inform customers via email of any changes.
3, All prices on the www.kicapi.com website are in Ringgit Malaysia (RM) and inclusive Kastam Diraja Malaysia standard tax. Payments from customers will have tax added at checkout on all orders. For orders shipping to outside Malaysia, tax will be upon each countries Custom Office.
4, The shipping charges on orders from www.kicapi.com only cover transit and insurance. For East Coast (Sabah, Sarawak, & Labuan) customers there may be additional shipping cost imposed. If any additional shipping cost need to be paid they are the sole responsibility of you the customer.
1, All orders made by you through the www.kicapi.com are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances to explain why your order has not been accepted.
2, You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “make payment” button on the check out page.
3, After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order or an invoice. We will only constitute a legal acceptance of your order and a contract between us when we have received full payment of your order.
4, Stated shipping date is not reserved until we receive full payment (i.e. once the funds have cleared into our account). If a payment is pending, your ship date is based on the availability at the time the payment clears, not the date you originally received when you ordered.
5, Please note that stated lead times on www.kicapi.com are subject to change at any time without notice.
1, Payment can be made by credit/debit card or PayPal account thru PayPal. We recommend PayPal because it is the safest and cheapest method to do online payment. For those who do not have PayPal account don’t worry, it only take a few minutes to setup an account and it is FREE!
Following setting up an account, you can also link your Bank Account for direct withdrawal to Malaysia Banks
And also link your PayPal account to your Visa Debit Cards.
2, The second method of payment is thru direct Bank Transfer and the payment shall be made to the following account after complete ordering from the website (just continue for check-out even if you don’t have a PayPal account):
Bank: Maybank Berhad
Account Number: 564230320930
Account Holder: Kicapi Production Sdn Bhd
*Please write a note upon checking out from your shopping cart when ordering.(Note: Bank In payments other than Maybank are not encourage as it will require longer period of confirmation)
3, Credit Card payment is also available when purchasing at our shop (Sungai Besi). We accept all credit cards and 3-5% charges may apply depending on total amount of purchase made.
4, Purchase through monthly installment is also applicable. However, at the moment we only provide EzyPayment Scheme either for 6 or 12 month scheme for any total purchase amount above RM 1000. This EzyPayment Scheme is only applicable for MayBank Debit/ Credit Card holder.
6, The last method of payment is thru Cash On Delivery (COD) but a deposit of 50% of the total purchase price has to be made upon ordering and transfer to the bank account as per above details.
7,Payment will be debited from your account immediately or shortly after if paying via PayPal, credit/debit card, and Bank-In.
8, You confirm that the PayPal account, credit/debit card, and Bank Account that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
9, We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card or Bank In payments in accordance with your order.
1, Stated despatch dates on the www.kicapi.com and acknowledgement emails is an estimated delivery date and does not form any contractual agreement between you and us. We always encourage people to plan any production schedules only when they have the product in hand, have tested it, and are comfortable with its operation. Please note that while we do everything we can to deliver in this timeframe this is an estimated lead time only and actual lead times may vary.
2, Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to return your order within 7 days of despatch, you must keep good care of the goods pending their return to us, failure to do so may result in us refusing your Return and Refund.
3, The vast majority of orders are delivered on time, but from time to time items may go missing in the post. We will always ensure that all products despatched are covered with the courier for the relevant value. If you believe your order is missing or lost after 10 working days of receiving your despatch email please contact us.
4, The shipping charges on orders from www.kicapi.com only cover transit and insurance. For non Malaysian customers there may be additional import duties or taxes imposed. If any duties or taxes need to be paid they are the sole responsibility of you the customer and are not included in the shipping charges paid to www.kicapi.com.
5, Stated dispatch dates are working days only (Monday to Friday) and do not include Saturdays and Sundays.
Refund, Returns & Cancellations
1, You may cancel your order (or any part of it) for any reason up to a period of 30 days after the order has been placed but not despatched. We will not accept request for refunds after this 30 day period due to our suppliers manufacturing parts for your order. If you wish to cancel your order please contact us.
2, Items maybe returned within 7 days of them being received from us due to reasons of unsuitable and full credit will be given for the product, provided they are in new, unused condition and in the original packaging. The customer is responsible for the safe return of the goods (using a signature courier service) and we will not accept any responsibility until the goods have been signed for at our location. Please ensure they are securely packaged and that a proof of purchase is provided. Please note shipping costs will not be refunded.
3, If the item you purchased from us becomes faulty for any time after it has been despatched from us, we will offer a return and repair at our discretion under the Warranty (please see “Warranty” page). We will not accept the return of products under any circumstances for refunds or repairs if they have not been agreed with us first and any item sent back without agreement will be refused.
1, You must provide proof of purchase for any refund, repair or cancellation request such as email or received invoice identifying the transaction with Kicapi Production.
2, All refunds will be provided using the same method of payment as your purchase. If the purchase was made using a credit / debit card, the same card must be used for the refund.
3, We will only deal with the purchaser who made payment for the products and will not accept any information for anyone else unless the purchaser has authorised us to do so by providing their own secure information upon request.
4, We may ask for identification when dealing with any matter to help combat fraud.
5, We reserve the right to refuse any return or refund with or without proof of purchase.
6, We recommend that any product purchased from us is not used for any form of hiring. We believe that the hiring of our products should only carried out by a qualified manufacture that has the knowledge and means to repair any faults should there be so. The customer should not take any risk whereby the product is more likely to become damaged or faulty such as through hiring. This may affect you Return & Repair Policy.
Rights to Withdraw
1, We reserve the right to withdraw any goods from the www.kicapi.com at any time.
2, We will not be liable to you or anyone else for withdrawing any goods from the www.kicapi.com.